How can we help?

Email us at support@axelapp.online and a real person will get back to you, usually within one to two business days. Tell us your phone model and what you were trying to do, and include a screenshot if you can.

In a medical emergency, call 911. Axel support can't give medical advice or respond to emergencies.

Common questions

How do I invite my family?

As a family admin, go to More → Admin console and tap Invite someone. Enter their email and choose a role: caregivers can log doses and readings, viewers can follow along. They'll get a 6-digit code by email and tap Join with an invite code on the sign-in screen.

I didn't get my code email

Check your spam or promotions folder for an email from no-reply@axelapp.online. Codes expire after an hour, so request a new one if it's been a while.

Reminders aren't arriving

Make sure notifications for Axel are turned on in your phone's settings, and that battery saver isn't stopping Axel in the background.

How do I change the language?

Go to More → Language and choose English or Filipino.

How do I export or delete my data?

Go to More → Privacy & Data. You can export your family's data or delete your account there. To delete without the app, see Delete your account.